You can confirm your reservation by paying the reservation deposit of 100%.
Yes, on the quote that you will receive, taxes will be included.
There is a 50% cancellation fee of the total of the reservation for any cancellation notification received 3 days after doing the reservation and there is a 100% cancellation fee of the total of the reservation for any cancellation notification received 2 weeksbefore the reservation.
In order to obtain a full refund of the accommodation fees, the cancellation must be made within 48 hours after the reservation
Our Concierge will be in the house or the airport to give you the keys. If you have questions please contact our Guest Relations
We are located 45 mins drive south of Chetumal city. And 20 mins drive to Bacalar town.
We have shuttle and Airport pickup services, if you don´t want any of them we recommend you rent a car. We are located 20 mins drive from the closetst city.
No, there are no additional charges for gas, electricity or water.
Yes, bed linen and towels are provided in all of our houses.
There will be our concierge available to answer any of your questions during regular business hours.
No, pets are not allowed.
Our house has Wi-Fi Internet access.
Yes, we have 6 parking spaces.
Unfortunately, it’s not allowed , the properties are inside a natural reserve and we must limit the entry of people to it, thanks for your understanding
Yes, all units have hot water systems.
We are located in a protected natural reserve with private access and 24-hour surveillance.